Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We understand that a stuck garage door is more than an inconvenience – it's a security risk and can disrupt your entire day. That's why we prioritize emergency calls and offer 24/7 service.  For most stuck door situations, we can have a technician at your location within 1-2 hours during business hours. For after-hours emergencies, we typically respond within 2-4 hours. Our trucks are fully stocked with common parts, so most repairs can be completed in a single visit.  Common causes of stuck doors include broken springs, off-track rollers, or opener malfunctions. Our experienced technicians can quickly diagnose the issue and get your door working again. Call us at (740) 518-3016 for immediate assistance.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Several factors can cause a garage door to become stuck:  Broken Springs: The most common cause. Torsion or extension springs bear the door's weight, and when they break, the door becomes too heavy to lift. You may hear a loud bang when a spring breaks.  Off-Track Rollers: If rollers come out of the track, the door can jam or become crooked. This often results from impact damage, worn rollers, or track misalignment.  Opener Problems: Issues with the opener motor, drive mechanism, or sensors can prevent the door from operating. This includes stripped gears, broken chains or belts, and electrical problems.  Frozen Components: In Ohio winters, water can freeze in tracks, on weather seals, or within the lock mechanism, preventing movement.  Obstructions: Something blocking the tracks or photo-eye sensors will prevent the door from closing.  Broken Cables: Cables work with springs to lift the door. When they snap, the door becomes unbalanced or inoperable.  Regular maintenance can prevent many of these issues. We recommend annual tune-ups to catch potential problems before they leave you stranded.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we want to make it accessible to all homeowners. We offer several financing options to fit different budgets:  Same-as-Cash Plans: Pay off your purchase within 6-12 months with no interest charges.  Low Monthly Payment Plans: Spread the cost over 24-60 months with competitive interest rates.  Deferred Payment Options: Start enjoying your new door now and begin payments later.  The application process is quick and easy – most customers receive approval within minutes. Our financing is available for: - New garage door installations - Opener replacements and upgrades - Major repairs and renovations  We partner with reputable financing companies to ensure you get fair terms and excellent service. Your sales consultant can discuss all available options during your free estimate.  Remember, a new garage door isn't just an expense – it's an investment. Quality doors increase home value, improve energy efficiency, and provide years of reliable service. Financing makes it possible to get the door you want today while managing payments over time.  Contact us at (740) 518-3016 to schedule a free consultation and learn more about our financing options.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in the spring or fall. However, the frequency depends on usage:  Light Use (1-2 cycles per day): Annual service is sufficient.  Moderate Use (3-4 cycles per day): Consider service every 6-9 months.  Heavy Use (5+ cycles per day): Quarterly or semi-annual service is recommended.  Between professional visits, you should: - Lubricate moving parts every 3-4 months - Test the balance and auto-reverse monthly - Visually inspect springs, cables, and hardware regularly - Clean tracks and sensors as needed  Regular maintenance extends the life of your door, prevents costly repairs, and ensures safe operation. Our maintenance service includes complete lubrication, hardware inspection, balance testing, and safety system verification.

Question 5

What warranties do you offer?

Accepted Answer

We stand behind our work with comprehensive warranties:  Labor Warranty: All work performed by Port Washington Garage Doors is covered by our 2-year labor warranty. If any issue arises from our installation or repair work, we'll fix it at no cost.  Parts Warranty: Parts and components carry their manufacturer's warranty, typically ranging from 1 year to lifetime depending on the product. We only use quality parts from reputable manufacturers.  New Door Warranty: New garage doors include the manufacturer's warranty (usually 3-10 years depending on the model) plus our 2-year labor warranty.  Opener Warranty: New openers typically include a 5-year to lifetime motor warranty, 1-year parts warranty, and our 2-year labor warranty.  We also offer extended warranty options for additional peace of mind. Ask your service technician for details.

Question 6

Can you match my home's style with a new garage door?

Accepted Answer

Absolutely! Your garage door accounts for up to 30% of your home's curb appeal, and we specialize in finding the perfect match for your architectural style.  We offer: - Traditional raised panel doors for classic homes - Carriage house style doors for craftsman and colonial designs - Modern contemporary doors with clean lines and glass panels - Custom wood doors for luxury and historic properties - Specialty designs for unique architectural requirements  During your free in-home consultation, we'll: 1. Assess your home's architectural style 2. Discuss your aesthetic preferences 3. Show you samples and options 4. Use visualization tools to preview how different doors will look 5. Recommend complementary hardware and accessories  We carry doors in numerous colors, finishes, and materials. If you can dream it, we can likely find or create it.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Yes, absolutely. All Port Washington Garage Doors technicians are:  - Fully Licensed: We maintain all required state and local business licenses. - Bonded & Insured: We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property. - Background Checked: Every technician passes a thorough background check before joining our team. - Factory Trained: Our technicians receive ongoing training from major manufacturers and stay current with industry best practices. - OSHA Compliant: We follow all occupational safety standards to ensure safe work practices.  When you invite us into your home, you can trust that you're working with qualified professionals who respect your property and prioritize safety. We're happy to provide proof of insurance upon request.

Question 8

What should I do if my garage door won't close?

Accepted Answer

If your garage door won't close, try these troubleshooting steps before calling for service:  1. Check the photo-eye sensors: Look for blinking lights on the sensors at the bottom of the door frame. Clean the lenses with a soft cloth and ensure nothing is blocking the beam.  2. Verify alignment: The sensors must be precisely aligned. Look for a solid green light on both sensors. If one is orange or blinking, gently adjust its position.  3. Inspect for obstructions: Look for anything in the door's path, including debris in the tracks.  4. Check the limit settings: If the door starts to close but reverses, the close limit may need adjustment.  5. Try the wall button: If the remote doesn't work but the wall button does, the issue may be with the remote or antenna.  6. Manually close the door: Pull the emergency release cord and try closing the door by hand. If it moves smoothly, the issue is likely with the opener.  If these steps don't resolve the problem, call us at (740) 518-3016. We offer 24/7 emergency service for situations where your door won't close and your home is unsecured.

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